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 Service quality at M&M workshops

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Parag
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PostSubject: Service quality at M&M workshops   Mon Oct 24, 2011 4:20 pm

Guys, I've faced continued problems with M&M workshop over the last 2.5 years.
I've pointed out many issues and shortcomings, and have made concrete suggestions. However they seem to have ignored all of them. Most of these problems pertain to either:
1) Workmanship or Work ethic.
2) Systemic problems.

On many occasions they have tried to solve my problems on a case to case basis, however their system remained faulty and badly in need of improvement.

How common are these problems with M&M workshops across the country. Lets post instances of the same on this forum. May be we could then forward a summary to the company.
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nitingoel2
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PostSubject: Re: Service quality at M&M workshops   Mon Oct 24, 2011 9:50 pm

service at m&m service centers is pathetic and it is in the same condition all over india this is the only reason logan could not get the success it got in other countries...
m&m service center guys do not try to help at all they just blame the customer for every problem we face with are cars..
they just try to escape from their duties by doing so... sumtimes i feel like they just want the customer to suffer and feel sorry why he brought a m&m vehicle..

i can bet if m&m takes some serious steps in improving the service quality they can be no.1 car manufacturers in india there cars are better, sensible and more value for money then any other car from other car makers in india...
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Parag
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PostSubject: Re: Service quality at M&M workshops   Fri Oct 28, 2011 11:17 am

True.. and they have obvious systemic flaws. Let me point out only a few:

1) No test drives are taken while receiving the vehicle the vehicle for service or while delivery.
2) Job card entry are done in English at the customer desk without seeing the vehicle. These are written in few words. Then the car with the job card is handed over to a technician inside the workshop, who has not spoken with the customer or seen the vehicle. Often these technician cannot make out what the exact problem is.
3)No test drives during delivery, and vehicle is often stained inside and outside.

In comparison at Maruti, the Service supervisor inspects the vehicle with you, takes a thorough test drive and makes the job card entry, gives a tentative estimate. This supervisor is responsible for carrying out the repairs on your vehicle. During delivery, the same supervisor takes a test drive with you and points out all the repairs carried out. And the vehicle is properly cleaned before delivery... which is sometimes done before estimated time.
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martin245
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PostSubject: Re: Service quality at M&M workshops   Fri Oct 28, 2011 10:34 pm

Start a Facebook side and MAKE M&M have to change Facebook is very powerful and it can really make firms jump
here is one site but it is tame ! IT NEEDS LIVENING UP GUYS !!!!!
https://www.facebook.com/pages/Mahindra-Renault-Logan/18257358733
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Parag
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PostSubject: Re: Service quality at M&M workshops   Sat Oct 29, 2011 12:34 pm

Thanks Stuart,

I've tried to start the same discussion string on the Facebook page... hope people respond and M&M takes notice.
I'am fed up with them... intend to take it to some sort of logical conclusion....
Or hope that Renault starts servicing Logans too !
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martin245
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Number of posts : 2502
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LOGAN Model : DACIA LOGAN 14mpi Lauriette Simply Red
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PostSubject: Re: Service quality at M&M workshops   Sat Oct 29, 2011 12:54 pm

You can watch Renault motors this weekend in India F1 Enjoy the feel of speed
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bhaskarg1
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PostSubject: Logan Servicing problems   Wed Sep 18, 2013 4:13 pm

Parag wrote:
Thanks Stuart,

I've tried to start the same discussion string on the Facebook page... hope people respond and M&M takes notice.
I'am fed up with them... intend to take it to some sort of logical conclusion....
Or hope that Renault starts servicing Logans too !

HiI
I have been driving a 1.6 GLX petrol for the last 5 Years & have faced some issue or the Other with servicing my car. The Workshop guys continuously try to run up a huge bill on some pretext or the other .I think we should approach the company with these problems and get them to notice our sufferings as owners. Iam fed up with the authorized service stations can someone help me with the name of a good Mechanic in Gurgaon. PLease Help
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sidtalgeri
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PostSubject: Re: Service quality at M&M workshops   Sun Sep 22, 2013 1:39 pm

Parag wrote:
True.. and they have obvious systemic flaws. Let me point out only a few:

1) No test drives are taken while receiving the vehicle the vehicle for service or while delivery.
2) Job card entry are done in English at the customer desk without seeing the vehicle. These are written in few words. Then the car with the job card is handed over to a technician inside the workshop, who has not spoken with the customer or seen the vehicle. Often these technician cannot make out what the exact problem is.
3)No test drives during delivery, and vehicle is often stained inside and outside.

In comparison at Maruti, the Service supervisor inspects the vehicle with you, takes a thorough test drive and makes the job card entry, gives a tentative estimate. This supervisor is responsible for carrying out the repairs on your vehicle. During delivery, the same supervisor takes a test drive with you and points out all the repairs carried out. And the vehicle is properly cleaned before delivery... which is sometimes done before estimated time.
Parag, 

Normally in India, the service station guys think that customer knows nothing and do not even try explain the matter to customer ,mostly because many a times they themselves are not knowledgeable. They do not like it when a customer starts to ask questions which they are unable to answer and neither to they admit it that they do not know about it. I say this from experience as I have know people from a FB forum and know them personally who travel the length an breadth of our country taking driving holidays and have shared their experience and know how of the vehicle and their experiences with such idiots manning the  Authorized service stations ( ASS). For example if I have a sense a problem with my vehicle  I have it discussed here on the forum and get replies from knowledgeable members and then approach the ASS for their opinion as well. If I find it to be logically correct or matches with the onions and replies received form our members as well I proceed. But before that read the service manual as well for the service intervals and the type of service that is required during the given intervals, trouble shooting etc this should also give you a idea about the your vehicle. Also it would be good if you know of a knowledgeable person within your friend circle or your vicinity who can guide you as well. There are many online forums ex. Team BHP  who discuss the vehicles, you can get clues from there as well.

In short the ASS takes the customers for a ride most of the time mostly because of our ignorance as well and their attitude. It is for us to remain updated and alert on our belongings. Yes FB is a powerful tool nowadays to escalate the matters and have know M&M responding as well to one such case some time ago. Very difficult to find reliable and knowledgeable technicians these days.
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