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 Great Car but poor service by Silver Jubilee Motors, Hadapsa

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shankarhn
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LOGAN Model : 1.6 GLS
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Registration date : 2011-01-26

PostSubject: Great Car but poor service by Silver Jubilee Motors, Hadapsa   Thu Jan 27, 2011 12:06 am

I have a 1.6 GLS since November 2008. I have done 9 round trips to Bangalore, 1 round trip to Hyderabad, all from Pune. My car has clocked 43,000 kms in two years. Interior space and ride quality are excellent. I get 16.5 kms/litre on the highway while covering the Pune Bangalore distance in under 13 hours.

I still face two issues.
1. AC blower noise. Silver Jubilee motors instead of sollving the problem keep explaining why it sounds loud.
2. In last two years the service quality of silver jubilee motors has gone down very badly. There are no after service quality checks. When I got the car services for 40,000 kms, they did not care to replace the worn out front brake pads leading to brake disk wear. Sahyadri motors noticed and rectified it when I had taken the car to them before my long distance drive.

I am not sure if M&M have good control over service quality at their deealerships. I have got service done at India garage Bangalore. I find India Garage and Sahyadri Motors better in service care. Silver Jubilee motors are sleeping. They need to be wokern up. Service is a key component to car's performance. If M&M do not act to correct the folly their service brand image will take a hit.

HNS


Last edited by shankarhn on Sat Jun 04, 2011 4:19 pm; edited 1 time in total
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MyCoolLogan
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PostSubject: Re: Great Car but poor service by Silver Jubilee Motors, Hadapsa   Thu Jan 27, 2011 1:18 pm

Welcome to Logan forum Smile

As you had said service forms an important part in any sales without which sales will dwindle.

Logan website has a section for service feedback.

http://loganlovesindia.com/service_feedback.asp

So lodge your complaint about that sleeping service center in that link and follow it up till M&M takes a solid action.
I guess we as customer should take a stern stand against service centers who dont service our vehicles properly. It has become an habit for some to take us for granted.

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shankarhn
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PostSubject: Re: Great Car but poor service by Silver Jubilee Motors, Hadapsa   Thu Jan 27, 2011 3:17 pm

Thanks f0or your suggestion. I will post the complaint on the website as suggested by you.

HNS
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martin245
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PostSubject: Re: Great Car but poor service by Silver Jubilee Motors, Hadapsa   Fri Jan 28, 2011 12:44 am

Thats right Give them some Cyber Pressure Its firms like that that give a Very good car a BAD name


Saumil

How about a Name them and Shame them thread
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sAuMiL
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PostSubject: Re: Great Car but poor service by Silver Jubilee Motors, Hadapsa   Fri Jan 28, 2011 6:54 pm

Hey thats a Nice idea Stu..

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